Return & Exchange Policy
Our commitment to your satisfaction ensures hassle-free returns and refunds when you purchase from Avxy Jewels's online store, Avxyjewels.com.
The returns policy allows you to request a refund within 30 days from the date of delivery. Please note that after 30 days, we are unable to offer a refund or exchange, except in the case of defective or damaged goods.
Only one return per order is permitted.
30-Day Returns
Eligibility for Return
To be eligible for a return, the item must be:
unused, unworn, and in the same condition as received
returned with the original packaging
returned with any relevant diamond certificate(s)
Please email us at hello@avxyjewels.com about a return for a refund within 30 days of delivery.
Refund Process
Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specific timeframe. Please allow 7–10 business days for your refund to appear.
Items Ineligible for Refunds
Custom or Personalized Items:
Refunds do not apply to custom-made, modified, or personalized items such as initial pendants. We guide you through a comprehensive approval process before shipping your custom item to ensure satisfaction with the design. Any changes requested after receipt of a custom or modified item will incur labor or remake fees.
Engraved Items:
Refunds or exchanges are not available for engraved items.
Earrings:
For hygiene reasons, we cannot accept returns or exchanges on pierced earrings unless they are faulty. This policy ensures the health and safety of all our customers.
Exchanges for Defective or Damaged Items
In the rare case of defective or damaged items, we will replace your order. To request a replacement, please contact us at avxyjewels@gmail.com and ship the item to the designated address.
Cancellations for Custom Orders
If you change your mind about a custom or modified order, please contact us within 48 hours of placing the order. For cancellations requested after 48 hours, a fee of 15% of the total order amount will be charged.
If an order has already been dispatched, please refer to our refund policy.
Returns Shipping Instructions
Prior to returning your product, please contact us at avxyjewels@gmail.com. Customers are required to pre-pay return shipping. For items exceeding $200, we recommend using a trackable and insured shipping service. Avxy Jewels is not responsible for lost returns sent by customers.
Comparative Purchasing
Comparative purchasing is defined as buying multiple products with the intent of keeping one and returning the rest. To maintain the high quality of our pieces and keep prices competitive, comparative purchasing is not allowed. If we suspect an order is comparative, it may be blocked from shipping or return.
Rush Fees & Express Shipping Fees
Rush fees are non-refundable once production has begun, which is typically within 24 hours of placing your order. Express shipping fees are non-refundable once an item has left our workshop in India.
Free Gift with Purchase Policy
Orders over $3,000 may qualify for a complimentary gift as part of a promotion. If items from such an order are returned — in full or in part — and the revised total falls below the promotional threshold, Avxy jewels reserves the right to deduct the retail value of the free gift from the refund amount, unless the gift is also returned unused and in original condition.
Please note: Complimentary earring gifts are final and cannot be returned due to hygiene reasons. If your return causes the order to fall below the qualifying amount, the retail value of the earrings will automatically be deducted from your refund.